Process Improvement Manager

Job Title: Process Improvement Manager

Exempt

Job Code: 115507

PRIMARY PURPOSE:

The Manager-Process Improvement is primarily responsible for overseeing the organization’s process improvement program, including planning and implementation, education and ultimately outcomes. The Manager- Process Improvement program design is to support the organization’s strategic goals of increased efficiency and effectiveness, high quality care and overall better patient experience. The Manager-Process Improvement is a highly visible position that is always responsible for creating a positive impression with patients, physicians and other visitors he/she encounters, both in person and on the phone.

Number of employees supervised: Directly: 0-5

REQUIRED SKILLS AND KNOWLEDGE:

  1. Knowledge of process improvement techniques such as Lean, Six Sigma, Kaizen, Total Quality Management, SMART Goals, PDSA, etc.
  2. Ability to coordinate and conduct process improvement sessions required for improvement projects (i.e. value stream mapping, future state analysis, etc.)
  3. Ability to communicate effectively with management providers and associates with varying personalities and motivations.
  4. Ability to develop and implement educational and training sessions to promote knowledge of process improvement techniques.
  5. Excellent organizational and time management skills.
  6. Excellent project management skills.
  7. Demonstrated ability to deliver projects on time and produce desired outcomes.
  8. Proficient in Microsoft Office suite of products (Outlook, Word, Excel, PowerPoint, Visio, Access).
  9. Must work carefully and precisely with attention to detail.
  10. Must utilize resources wisely.
  11. Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
  12. Cooperates with other departments and work groups.

EDUCATION:

Minimum: Bachelor’s Degree Business Management, Process Improvement, Industrial Engineering, Nursing or a related field.

LICENSES AND CERTIFICATIONS:

Minimum: Black Belt, Lean and Six Sigma. Must have a valid driver’s license for travel between office sites.

YEARS OF EXPERIENCE:

Minimum: 3-5 years of experience in process improvement, coordinating projects as well as education of associates within organizations for development of a process improvement culture within an organization. Preferably, candidate’s experience would include healthcare.