Process Improvement Consultant

Job Title: SEP Process Improvement Consultant


Job Code: 130308


The Process Improvement Consultant serves as an expert in analysis and implementation of improvement and organizational initiatives throughout St. Elizabeth Physicians. This role promotes optimal outcomes in accordance with the policies, procedures, philosophy, mission, and objectives of the organization. The Process Improvement Consultant supports implementation of both clinical and non-clinical initiatives related to labor and productivity improvement, performs process analysis, and produces deliverables to support implementation at the system or local level. The Process Improvement Consultant collaborates with Data/Analytics to obtain reports and connect information to project data requirements. The Process Improvement Consultant is a highly visible position, requiring collaboration with various leaders and associates across the organization, including regular meetings with the organization’s executives and committees.



Specialized Knowledge:

  • Experience with improvement sciences such as Lean, Six Sigma, PDSA, etc.
  • Ability to prepare written project plans as requested by Manager.
  • Ability to assess problems and identify solutions while working collaboratively with project teams and stakeholders.
  • Ability to manage and execute clinical and non-clinical improvement projects.
  • Advanced computer expertise, including Microsoft Office suite of products, including Word, Excel, Power Point, Outlook, Visio (flow charting) and Statistical software.
  • Commitment to quality and always putting the patient first.
  • Professional competencies:
  • Process and Quality Improvement
  • Healthcare Delivery Operations
  • Training and Education
  • Project Management
  • Performance Analysis and Reporting
  • Relationship Management
  • Innovative Thinking
  • Change Management
  • Execution Against Plans
  • Strategic Planning


  • Knowledge of Electronic Medical Records
  • Experience using data aggregation tools, such as Crimson, Cerner, or other similar reporting software.
  • Ability to easily adapt to new programs and technology.


  1. Demonstrated ability to work successfully in a team-based decision-making culture.
  2. Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
  3. Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
  4. Must respond and follow through to requests from customers promptly.
  5. Must work carefully and precisely with attention to detail.
  6. Must utilize resources wisely.
  7. Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
  8. Cooperates with other departments and work groups.


Minimum: Bachelor’s Degree or equivalent experience.

  • If minimum requirement is not met, applicant must be able to complete degree within 2 years of employment (internal candidates only).

Preferred: Master’s Degree



  • Certification in LEAN OR
  • Six Sigma methodologies at the black belt level OR (equivalent similar quality or process improvement experience)
  • If minimum requirements are not met, department approved PI certification required within 6 months of employment (internal candidates only).


  • Lean Six Sigma Black Belt (combination)


Minimum: Five years of progressive responsibility including: experience in leading quality/process improvement, industrial engineering, or business management.


  • Two years of health care industry experience (hospital, physician practice, medical insurance, etc.)
  • Two years’ experience in deploying LEAN or LEAN Six Sigma

Direct communication with a patient in a language other than English requires the associate to complete an assessment to become Qualified Bilingual Staff (QBS). The associate is required to complete CBLs and future assessments to maintain QBS status.