Patient Experience Consultant- Corporate Office

Job Title: Patient Experience Consultant

Exempt

Job Code: 170446

PRIMARY PURPOSE:

The Patient Experience Consultant is primarily responsible for providing leadership and facilitation of programs, services, and projects that support the mission, vision, and values of St. Elizabeth Physicians. In collaboration with clinical and administrative leadership, facilitates initiatives that foster and enhance a culture of patient and family centered service excellence. Responsible for all aspects of planning, design/development, implementation, and evaluation for complex large projects or multiple smaller projects. Interfaces regularly with senior leaders, managers, staff, and patients. Leads subcommittees, task forces, work groups, and project teams and serves as a single point of contact for those work efforts involving patient experience.

EDUCATION:

Minimum: Bachelor’s Degree health administration, business, or a related field

Desired: Master’s Degree

YEARS OF EXPERIENCE:

Minimum: 3-5 years in patient experience

REQUIRED SKILLS AND KNOWLEDGE:

  1. Demonstrated ability to work successfully in a team-based decision-making culture.
  2. Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
  3. Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
  4. Must respond and follow through to requests from customers promptly.
  5. Must work carefully and precisely with attention to detail.
  6. Must utilize resources wisely.
  7. Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
  8. Cooperates with other departments and work groups.

LICENSES AND CERTIFICATIONS:

Minimum: Must have a valid driver’s license for travel between office sites.

Direct communication with a patient in a language other than English requires the associate to complete an assessment to become Qualified Bilingual Staff (QBS). The associate is required to complete CBLs and future assessments to maintain QBS status.