Associate & Patient Experience Consultant

Job Title: Associate and Patient Experience Consultant

Exempt

Job Code: 170394

PRIMARY PURPOSE:

The Associate and Patient Experience Consultant is primarily responsible for influencing the core values of St. Elizabeth Physicians through associate and patient experience with an emphasis on provider and associate engagement and patient experience. This is a highly visible position that is responsible for creating a positive impression both internally and externally and promoting a culture of collaboration, accountability, and transparency.

EDUCATION:

Minimum: Bachelor’s Degree

Desired: Master’s Degree in Business Administration, Organizational Development, Human Resources, Development or Healthcare Administration

YEARS OF EXPERIENCE:

Minimum: 3-5 years in employee engagement, training and development, human resources or patient experience fields

REQUIRED SKILLS AND KNOWLEDGE:

1. Demonstrated ability to work successfully in a team-based, decision-making culture.
2. Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
3. Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
4. Must respond and follow through to requests from customers promptly.
5. Must work carefully and precisely with attention to detail.
6. Must utilize resources wisely.
7. Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
8. Cooperates with other departments and work groups.

LICENSES AND CERTIFICATIONS:

Minimum: Must have a valid driver’s license for travel between office sites.